FAQ

Where are your products manufactured?

ALL our products are exclusively manufactured in our state-of-the-art facility based in Queanbeyan, NSW,Australia.

How do you guarantee the quality of your products?

Our materials are manufactured under strict quality controls and highly professional processing standards to afford stable and consistent performance. Our materials are made with full reproducibility and traceability of production processes, analyses and testing results.Once the manufacture is completed and materials have passed a rigorous set of analytical testing, our Quality Team will issue a Certificate of Origin (CoA) which includes the product number, batch number, all analytical test results, the release date and the recommended shelf life.

How much stock do you keep?

Most of our products are kept in stock in our Australian facility. If your product is low in stock or unavailable, we will notify you to work out a solution to either partially supply or supply at an agreed time. If we cannot meet your demand and we have to partially ship, we will not charge extra fees for future shipments.

Can I get the Materials Safety Data sheet (MSDS) for my products?

The MSDS of products can be downloaded freely from the corresponding product webpage on our online shop at www.greatcellsolarmaterials.com The MSDS of all products ordered are also included in the box of your shipment. Another copy of all MSDS is placed in the outside pouch of the package for the shipping company

How do I place orders or get quotes?

You can purchase our products directly on our website using our online store:www.greatcellsolarmaterials.com Alternatively, you can send us an official Purchase Order to the email address purchase@greatcellsolarmaterials.com and your order will be processed immediately, shipping depending on payment terms. If you need a quotation, please provide us with your exact requirement:

  1. Product number
  2. Product size
  3. Number of items needed

Your quotation request will be issued within 24 hours. We will wait for you to approve the quote to convert it to a Purchase Order. For all purchases and quotations, please provide us with:

  1. Contact person name
  2. Institution, University or Company name
  3. Contact telephone number
  4. Contact email
  5. Delivery address: street number, street name, city and valid postal code, country
  6. Billing address
What are your delivery and freight terms?

Unless you have special requirements such as using your own courier account or collecting yourself your cargo, we use DHL Express as our preferred courier to ship our products worldwide, our freight terms are DAP. Once your order is ready to ship, you will be notified by an email from DHL of your order status, location and tracking number. Using DHL Express means that once your order has departed from our facility, you can track it every step of the way.

Why are dangerous goods more expensive to ship?

Some of our products are classified as Dangerous Goods (DG) for aircraft transportation. When shipping those products, Greatcell Solar Materials needs to comply with the International Air Transport Association (IATA)’s regulations:

  1. Quantity: some DG products are limited in the amount that can be shipped; we will contact you if this is the case for your order.
  2. Special packaging: your order will be labelled according to the Product Classification and Packing Group of the DG products. The box will also need to be DG compliant and made of reinforced material.
  3. Destinations: You need to check if you are eligible to import DG in your country or region.
  4. DG Fee: we apply a fee as the courier company applies an extra fee for the DG shipment. This fee is dependent on the quantity and destination.
When will you ship the products I have just ordered?

Orders placed online are processed same day and shipped once the payment has been cleared; providing stock is available. Account customer If you have an account, we will process your order as soon as we receive a Purchase Order number from you. Customer without accounts Your order will be processed once the advance payment is cleared and received. The products are shipped within 24 hours.

How do I clear customs to receive my products?

For international customers, our shipping terms are Delivery at Place (DAP) freight terms which means we will ship to your door, but you will need to clear customs and settle import duty and taxes. If you need any paperwork to expedite this process, please contact us at:purchase@greatcellsolarmaterials.com If you hold a tax exemption number, please provide us with this number and the shipping company will use it to deliver your products.

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